Return & Exchange Policy
30 Day RETURNS & EXCHANGES
We have a 30-day return or exchange policy, which means you have 30 days after you purchased your item to request a return or exchange on all new and unused products.
To be eligible for a return or an exchange the item must be in the same condition that you received it, unused, with plastic seal, and in its original packaging. Only Items purchased directly from www.jasedsoul.co are eligible for our 30 day return or exchange policy.
Refund & Exchange Process
Please allow 7 business days from the day your returned item arrives to our facility to have your refund or exchange processed.
Refunds - Please note that after we process a refund in our system, it can take more than 7 business days for a refund to reflect on the account. Please contact your bank or credit card company if your refund does not reflect on your account after 15 days.
Exchanges - Your exchange will be shipped out promptly and no later than 7 business after your returned items arrive at our facility.
How to Start a return or exchange
To start a return or exchange scan the following QR code or contact us at you can contact us at hello@jadedsouls.co
All returns and exchanges need to be shipped to: 14320 Ventura Blvd #224, Sherman Oaks CA 91423
Shipping Fees on returns & exchanges
Outbound shipping fees from the original order are not refundable. Customers are responsible for the cost of return shipping on returns & exchanges. All import tax and duties are the customers responsibility.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns or exchanges on items that are discounted, final sale, clearance or gift cards.
International Returns & Exchanges
Customers are responsible for the shipping cost to return or exchange items. Original outgoing shipping fees will not be refined. Customers are responsible for the cost of shipping on all outgoing exchanges.
Damaged or you received the incorrect item
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item please contact us hello@jadedsouls.co